VIDEO: Tour WEI's Headquarters: Built for Customer Innovation

Belisario Rosas:

WEI is committed to delivering the most innovative IT solutions possible.

Voice over:

You can sense this commitment to innovation the moment you walk in. Housed in our 51,000 square foot headquarters, this is a place designed to provide customers with resources to improve their IT infrastructure and ensure their business success. At WEI, we host training and workshops free of charge and our proof of concept lab makes workspace, technology and technical expertise available to customers at no cost. They can evaluate the performance of various power and networking configurations while simulating the environment of their own facility. Technology doesn't come from the factory configured exactly the way customers need it. In our integration lab, all equipment is configured and racked to a customer's exact specifications.

We record serial numbers and warranty start and end dates and equipment is then fully tested before packaging and shipping. The next step in the process is asset tracking and we've developed our own smart IT tag application for that. The WEI imaging lab handles imaging and tagging of PCs and devices to customer specifications for faster product rollouts. All serial numbers are captured during this process and entered into WEI's product tracking database to maintain a complete history of the PC or device. Our client services room is an extension of the imaging lab, but with an additional level of security for customers with stringent security compliance requirements. WEI is able to securely connect to a customer's network to image a device or PC and test the remote connections before shipping the unit to the customer.

This saves an IT team valuable time and effort when rolling out new products and getting new employees up and running. In the WEI data center demo lab, customers can try out the latest technology at no cost for comparison and product assessment. We have invested over $1 million on the latest and best technology from leading manufacturers to create a heterogeneous environment that resembles our customer's environment. That way, they're able to connect and test various configurations under real life conditions. We're also the only solutions provider in the region with a DC rectifier enabling our customers to test their solutions using DC power. In our 43,000 square foot warehouse, we maintain large inventories of key parts and components.

Since WEI is one of the industry's few remaining stocking resellers, our customers can avoid long manufacturer lead times on the equipment they need. With facilities like these, WEI has invested millions of dollars to give our customers every advantage, a wealth of resources to help them achieve their business IT goals. At WEI, we know that outstanding customer service all starts with our employees. So we've built a company employees enjoy being part of where we work hard and play hard. WEI even has a dedicated sales team committed to doing everything possible to take care of customers' needs. It's just one of the many ways we go further.

Todd Grubbs:

The reason we go through this rigorous process is it creates the best customer experience and nobody else is doing it like WEI.