WEI positions our customers for success and is committed to delivering the most innovative IT solutions possible.

 

 

As an IT solutions provider, WEI does more than just deliver a technology solution. WEI takes the time to understand the unique needs of your business to design a solution that provides real business outcomes. 

Watch this video to learn what WEI is all about through the eyes of:

  • Belisario Rosas - President and CEO
  • Leslie Rosas - Vice President
  • Shane Garrett - Vice President of Sales
  • Todd Grubbs - Chief Operating Officer
  • David Fafel - Chief Architect and Director of Presales

Video not your thing? Follow along with the transcription below:

Belisario Rosas:

WEI is committed to delivering the most innovative IT solutions possible.

Leslie Rosas:

Our company values are tied very closely to our own personal values. They form the foundation on which every customer engagement is built.

Shane Garrett:

It's always been a part of our culture to encourage our people to make decisions that are in the best interests of our customers.

Todd Grubbs:

So when our customers come here, one of the things that they're impressed with is we've devoted an entire wing to customer care that includes our knowledge transfer center, our proof of concept lab, our customer inventory area, our data center and demo center, our integration areas, our imaging areas. These are services that they're not used to seeing in a typical re-seller.

David Fafel:

Where we excel is with our people and their creativity and understanding of technology.

Todd Grubbs:

By far, what our customers need the most is for the equipment to work when it gets there. So we unbox everything there. We add in all the drivers and the BIOS and the firmware that are appropriate for their technology solution. It's tested. It's burned in. The serial numbers are recorded. The warranty start dates are recorded. When they get it at their facility, it's ready to go.

David Fafel:

So our approach with our customers is to work with them, really become a trusted advisor and a part of their team to understand what their business drivers and business outcomes are and then design IT-as-a-service solutions that uniquely fit their needs and drive their outcomes.

Shane Garrett:

We want to align our process and our engagement model around what drives customer success. It's not always technology. It's not always financial. It could be around development of their staff.

David Fafel:

Many times, we're often inventing a solution which has never been created before to be able to provide that business outcome to our customer and create those unique use case-based solutions.

Shane Garrett:

This has allowed us to build long-lasting, enduring relationships with our clients, which is built on trust.

Belisario Rosas:

We value relationships. They're really important for us.

Leslie Rosas:

Customers know that if they call us up on a Saturday afternoon at 2 o'clock with a major problem in their data center, we're not only going to be there, but we're not going to leave until the problem is resolved.

Belisario Rosas:

We want to be true partners. We want to provide those right solutions to our customers.

Todd Grubbs:

The reason we go through this rigorous process is it creates the best customer experience, and nobody else is doing it like WEI.

Do you have questions? Contact us using the form to the right.

About WEI
WEI is an innovative, full service, customer-centric IT solutions provider.

Why WEI? We go further. 
At WEI, we’re passionate about solving your technology problems and helping you drive your desired business outcomes. We believe in challenging the status quo and thinking differently. There are a lot of companies that can take today’s technology and create a great IT solution for you. But we do more. We go further. And we have the customer, vendor and industry awards to prove it. WEI is a premier technology partner, who always puts our customers first while providing the most innovative solutions for over 30 years.