Rollout of Mission-critical Technology for 200 New Convenience Stores

WEI helps convenience store company stand up over 200 new stores with mission-critical technology—and refreshes over 300 stores.

Retail Case Study

CHALLENGE

WEI was brought in to help stand-up new store locations with an improved customer experience that required several upgrades in technology. As part of a corporate expansion strategy, the convenience store company was adding roughly 200 new stores (up from their existing 550) over the next two years, each with new technology requirements, and looked to WEI to help support these new store openings.

Along with the new stores, WEI was asked to help with refreshing the in-store technology across 300 locations. The company was rebranding and adding new technology, which required an upgrade of in-store and back-office equipment.

Normally the company would task their field technicians for this initiative, but the aggressive timeline for the new store openings paired with the opportunity to reduce operational costs led the company to consider outsourcing the technology aspect.

SOLUTION

WEI’s project management team led the project to ensure on-time delivery. It was a 4-day process to get all the technology set up, tested and running. This included running the scripts and booting the applications for the in-store technology, deployment of the back-office servers running on Dell workstations and Fortinet Firewalls, the NCR POS systems, 10 SICOM digital display boards per store, and cabling throughout the store.

Each store was on pace to open 2 days following the technology installation. Pushing out a store opening date meant immediate lost profits, and the customer was able to confidently rely on WEI to deliver functioning solutions on-time, every time.

OUTCOME

WEI was able to refresh the in-store technology in 300 stores in less than six months, which was right on-time, and has been standing up technology in the new stores as the corporate expansion plan rolls out. The technology refresh was meant to drive employee efficiency and improve the overall customer experience. Without partnering with WEI the customer ran the risk of delayed store openings and potential technology challenges.

WEI set the customer up for success by creating documentation guides for the new technology empowering their in-store technicians to troubleshoot or fix any problems should they arise.

As a strategic business technology partner to this gas and convenience store company, there are several other in-store technology projects planned to further reduce operational costs, improve efficiency and improve brand loyalty with new innovative experiences.

Time to value is everything. Find out how WEI's Retail experts can optimize operational efficiency and deploy large scale rollouts on-time, every time.

 

 

Explore other success stories featuring our retail customers

• IoT-enabled Wireless Meat Scales Deliver Smiles for Supermarket Retailer
• Wireless Solution Boosts Distribution Center Operational Efficiency
• Mini PCs Power In-store Tech for Over 10,000 Stores Nationwide
• Wireless Digital Scale Solves Inventory Challenges for Pharmacy Retailer
• iPad-based Store Management Solution Rollout to 8,500 Stores
• Wireless Connectivity Supports 80 Supermarket Stores and POS Upgrade
• Mobile Device Management Solution for 4,000 Supermarket Devices

---

ABOUT WEI

WEI is an innovative, full service, customer-centric IT solutions provider.

Why WEI? Because we care. Because we go further.
At WEI, we’re passionate about solving your technology problems and helping you drive your desired business outcomes. We believe in challenging the status quo and thinking differently. There are a lot of companies that can take today’s technology and create a great IT solution for you. But we do more. We go further. And we have the customer, vendor and industry awards to prove it. WEI is a premier technology partner, who always puts our customers first while providing the most innovative solutions for over 30 years.